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SHIPPING & RETURNS

Shipping Policy

At Eka Vilas, we are dedicated to providing you with a seamless and enjoyable shopping experience. Our shipping policy is designed to ensure transparency, reliability, and customer satisfaction. Please take a moment to review our shipping guidelines.

1. Dispatch Time:

  • Orders are processed and dispatched within 1-2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time:

  • Our standard delivery time is 8-9 working days.

  • Please note that delivery times may vary depending on your location, external factors (such as customs procedures), and any unforeseen circumstances.

3. Shipping Methods:

  • We use reputable shipping partners to deliver your orders securely and efficiently.

  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4. Shipping Zones:

  • We currently ship within [India].

  • If your location is not included in our shipping zones, please contact us for assistance.

5. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the destination.

  • Enjoy free standard delivery on orders over 1000 [Rupee].

6. Customs and Duties:

  • International orders may be subject to customs and import duties.

  • Customers are responsible for any customs charges that may be incurred.

7. Order Tracking:

  • Track the status of your order using the provided tracking number in the shipping confirmation email.

  • If you encounter any issues with tracking or delivery, please contact our customer care team for assistance.

8. Missing or Delayed Shipments:

  • In the rare event of a delayed or missing shipment, please notify us promptly. We will investigate and work towards a resolution.

9. Address Accuracy:

  • Ensure that your shipping address is accurate and complete during checkout.

  • Eka Vilas is not responsible for orders shipped to incorrectly provided addresses.

10. Contact Information:

  • For any shipping-related inquiries or concerns, please contact our customer care team at 700-766-6822 or ekavilas24@gmail.com.

By placing an order with Eka Vilas, you agree to comply with our shipping policy. We appreciate your trust in us and strive to make your shopping experience delightful.

Happy shopping!

Return & Exchange Policy

Return and Exchange Policy - Eka Vilas

At Eka Vilas, we strive to ensure your complete satisfaction with every purchase. Our return and exchange policy is designed to be fair and transparent, providing you with options in case your expectations are not met. Please take a moment to familiarize yourself with our policy:

1. Exchange Policy:

  • We offer exchanges for products within 3 days from the date the order was received.

  • Exchanges are accepted only for damaged products or sizing issues.

  • To initiate an exchange, please contact our customer care team at ekavilas24@gmail.com within the stipulated 3-day period.

  • Please provide proof of the damage or sizing issue along with your order details.

2. Return Process:

  • We do not provide monetary refunds; instead, we offer a coupon equivalent to the purchase amount for future use on our website.

  • To initiate a return, contact our customer care team at ekavilas24@gmail.com within 3 days from the date the order was received.

  • Clearly state the reason for the return and attach supporting evidence (pictures, etc.).

  • Once the return is approved, we will issue a coupon code for the amount spent on the returned product.

3. Conditions for Returns and Exchanges:

  • Returns and exchanges are only accepted for damaged products or sizing issues.

  • The product must be in its original condition with tags intact.

  • Products must be returned in their original packaging.

4. Coupon Redemption:

  • The coupon provided for a return can be used to shop on our website for an equivalent amount.

  • Coupons are valid for a specified period, so please check the expiration date.

5. Shipping Process for Exchanges:

  • Once an exchange is approved, we will initiate the shipping process for the replacement product.

  • You will receive a confirmation email with tracking information once the exchange has been dispatched.

6. Contact Information:

  • For returns and exchanges, please contact our customer care team at ekavilas24@gmail.com.

  • Provide your order details, reason for return/exchange, and any necessary proof.

7. Exceptions:

  • We reserve the right to deny returns or exchanges for products that do not meet the specified conditions.

By making a purchase on our website, you acknowledge and agree to comply with our return and exchange policy. If you have any questions or concerns, feel free to reach out to our customer care team at 700-766-6822.

Thank you for choosing Eka Vilas. We appreciate your trust and strive to make your shopping experience enjoyable.

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